How can I apply for a return?<\/strong> What is your refund policy?<\/strong> I lost the packing slip. How do I return the goods?<\/strong> Can I return this order to the Dr. Martens store?<\/strong> I need to return my Docs, but I didn’t purchase them directly from you. What should I do?<\/strong> I have returned part of my order, but I haven’t received a refund for the shipping fee?<\/strong> How do I return my order?<\/strong><\/p>\n\n\n\n Please scan QR code on the packing slip included in your package. Please input the information required to start the return process.<\/p>\n\n\n\n What is your return policy?<\/strong><\/p>\n\n\n\n Items purchased online can be returned within 14 days from the shipment date. Unfortunately, we cannot process online returns in store.<\/p>\n\n\n\n I have lost my invoice, how do I proceed with my return?<\/strong><\/p>\n\n\n\n You could check your order information from your shipping confirmation email and proceed \u00a0for return.<\/p>\n\n\n\n Can I return my order to a Dr. Martens store?<\/strong><\/p>\n\n\n\n Unfortunately no, we cannot process online returns in store. Please use our easy online return process to receive your refund.<\/p>\n\n\n\n I need to return my Docs but I didn’t buy them directly from you. What do I do?<\/strong><\/p>\n\n\n\n If your Docs were bought from another retailer, please contact them directly with your proof of purchase. Your Docs should be covered by the retailer’s return\/warranty policy and they will be able to advise you if they can refund or replace your product.<\/p>\n\n\n\n I have returned part of my order but have not received a refund for my shipping?<\/strong><\/p>\n\n\n\n Unfortunately, the shipping cost is non-refundable.<\/p>\n","protected":false},"excerpt":{"rendered":" Frequently Asked Questions about Returns How can I apply for a return?Please scan the QR code on the packing slip […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16978","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drmartenes.com\/index.php?rest_route=\/wp\/v2\/pages\/16978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drmartenes.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drmartenes.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drmartenes.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drmartenes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16978"}],"version-history":[{"count":1,"href":"https:\/\/drmartenes.com\/index.php?rest_route=\/wp\/v2\/pages\/16978\/revisions"}],"predecessor-version":[{"id":16979,"href":"https:\/\/drmartenes.com\/index.php?rest_route=\/wp\/v2\/pages\/16978\/revisions\/16979"}],"wp:attachment":[{"href":"https:\/\/drmartenes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Please scan the QR code on the packing slip inside the package. Please enter the information required to begin the return process.<\/p>\n\n\n\n
Items purchased online can be returned within 14 days of the shipping date. However, we regret to inform you that we cannot process online return requests through our in-store system.<\/p>\n\n\n\n
You can check your order information in your shipping confirmation email, and then go\u00a0\u00a0to apply for a return.<\/p>\n\n\n\n
We’re sorry, no, we cannot process online return requests in our store. Please use our simplified online return process to receive your refund. <\/p>\n\n\n\n
If your Docs were purchased from another retailer, please contact them directly and provide proof of purchase. Your Docs should be protected by the retailer’s return\/care policy, and they will be able to assist you if they can process a refund or replace your product. <\/p>\n\n\n\n
We’re sorry, shipping fees cannot be refunded.<\/p>\n\n\n\nReturn FAQs<\/h1>\n\n\n\n